- BOOKING TERMS & PRIVACY POLICY -
BOOKING TERMS
Last updated: 02/04/21
PAYMENT POLICY
In order to secure your booking a deposit of 50% will be required at the time of booking. Pay off (50%) is settled upon arrival.
CANCELLATION POLICY
The guest will be charged 50% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 7 days before arrival.
BANK ACCOUNT DETAILS
You can use the following account for your payment:
Bank Country/Region: Greece
Bank: Alpha Bank
IBAN: GR5701406830683002002028464
Account holder name: ΤΖΙΒΡΑΣ Ε. & Θ. Ο.Ε./LIGHTHOUSE VILLAS KEFALONIA
BIC: CRBAGRAA
Your reservation will be processed after your payment is completed. Please complete the transaction within 3 working days or else your reservation will be cancelled. For faster process of your reservation you can send us the payment receipt at our email: info@lighthousevillaskefalonia.com
GENERAL RULES
1. Please inform us for the time of your arrival at least three days ago so that we arrange someone to meet you this specific time your first day of your arrival.
2. CHECK IN: 15:00 - 23:00 / CHECK OUT: 07:00 - 11:00
Please follow the property’s check in and check out policies. In case you would like to check out earlier or later than the above hours (upon availability) an extra charge is implemented.
3. Please you have to send us before your stay, your passports details or your IDs through the email: info@lighthousevillaskefalonia.com (high secured email). We do not accept guests without send us their passports or IDs details.
4. We do not negotiate prices after the first time agreement for the total price and we do not accept blackmail for any reason. We do not accept blackmail for bad review to achieve any purpose. In addition, we do not accept guests a second time at our villa if they have created a problem to us the first time of their stay.
HOUSE RULES
1. Please take care of the house and keep it clean, so that you find it in good condition when you come back again.
2. Always lock the house when you leave. Don't leave all the windows open, because the wind may break them.
3. Do not bring sea appliances like mattresses, masks, flippers, e.c.t. into the house. Also, do not enter the house full of beach sand. There are showers in the garden, where you can rinse yourself.
4. Use the mosquito apparatus. Do not kill mosquitos on walls.
5. Cleaning is done twice a week free of charge.
6. Take care of the furniture.
7. In case of bicycle injury, we do not hold any responsibility.
8. Any damage happened from the guest, the guest is responsible to pay it.
9. Use the pool towels on the sunbeds.
10. It is forbidden to use barbecue when wind exists. Danger of fire!
11. Turn off the lights and electric appliances when you do not use them.
12. Do not touch your hands on the walls when they are dirty. When a damage happens, please inform us as soon as possible.
13. The first day of your arrival please check the villa for damages from previous guests that we did not notice.
14. No smoking allowed.
15. No parties or events allowed without our permission.
16. Pets are allowed only after our permission.
17. Please avoid placing the pool loungers on the lawn around the pool early in the morning as the lawn is watered with automatic watering 7am every morning.
18. Please be kind with the staff! Bad and inappropriate behaviors of any kind are not accepted.
19. You are responsible for your safety during your stay. We are not responsible for your safety.
20. With great regret we will have to deny access to the villa, to the people not abiding the above rules.
SWIMMING POOL REGULATIONS
1. You are in a private area. Please respect the area and the hours of silence (2.00pm to 5.00pm and 22.00pm to 08.00am).
2. The access to this area and the use of the pool are not allowed to non-residents.
3. Use of pool is permitted to residents, at their own exclusive responsibility, only upon earlier arrangement with the owner.
4. Children under 15 years of age are not allowed to swim unattended.
5. Long dive jumps are not allowed. Danger of Injury!
6. Please follow the regulations of safety and the proper use of the pool.
7. Before using the pool, please use the shower in the house.
8. Please avoid swimming if you have any dermatological infection or scratches.
9. Pets are not allowed in the surrounding area, as well as in the pool.
10. Please avoid the use of sunscreen oils and emulsions.
11. Switch the hydromassage off when not in use.
12. With great regret we will have to deny access to the pool area, to the people not abiding the above rules.
ADDITIONAL INFORMATION
- Both villas are protected 24/7 by a professional security company free of charge. For private security per hour please contact with us (extra charge)
- A taxi can be arranged to collect you from the airport the date of your arrival. The taxi driver will wait you in the airport with a sign of your name. (extra charge)
- We provide massage therapist, yoga lessons, chef, aisthetic, babysitting, car rental, bicycle rental, with extra cost
- Cleaning services and internet connection are free of charge.
The cleaning is carried out twice a week free of charge (please do not forget to inform us about the day and time you prefer as we respect your privacy). The swimming pool is cleaned every second day early morning from an expertise employee. In case you have preference for another day and time please don’t hesitate to inform us.
- Useful Contact Information
Emergency numbers are:
100 – Police
166 – Ambulance Service
199 – Fire Department
112 – General Emergency (free to call)
BOOKING TERMS
PAYMENT POLICY
In order to secure your booking a deposit of 50% will be required at the time of booking. Pay off (50%) is settled upon arrival.
CANCELLATION POLICY
The guest will be charged 50% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 7 days before arrival.
BANK ACCOUNT DETAILS
You can use the following account for your payment:
Bank Country/Region: Greece
Bank: Alpha Bank
IBAN: GR5701406830683002002028464
Account holder name: ΤΖΙΒΡΑΣ Ε. & Θ. Ο.Ε./LIGHTHOUSE VILLAS KEFALONIA
BIC: CRBAGRAA
Your reservation will be processed after your payment is completed. Please complete the transaction within 3 working days or else your reservation will be cancelled. For faster process of your reservation you can send us the payment receipt at our email: info@lighthousevillaskefalonia.com
GENERAL RULES
HOUSE RULES
SWIMMING POOL REGULATIONS
EXTRA SERVICES WITH EXTRA CHARGE
PRIVACY POLICY
Last updated: 02/04/21
We respect your privacy and we are committed to complying with this Privacy Policy, which describes how collects and uses the personal data you provide to us. By using our services, you are consenting to the Data collection and use practices described in this Privacy Policy, as modified from time to time by us.
INFORMATION WE COLLECT AND HOW WE USE IT
We do not collect and process data except when voluntarily provided by you. Each visitor can navigate in our website without giving any personal information.
You will need personal data (first name, last name, email, phone number, address, zip code, city, country) when you proceed with your booking or when you fill the website contact form.
You will need personal data (first name, last name, email, phone number, address, zip code, city, country) when you proceed with your booking or when you fill the website contact form.
We use your personal information to:
- To provide customer service related to your interactions with us
- Help you make a reservation
- Responding to your inquiries and other communications
How we collect personal data?
CONTACT INFORMATION
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Directly from you when you communicate with us via email
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Filling our Contact Form: In order to make a reservation and to ensure that we can communicate with you, you will be asked to fill in your personal information such as first name, last name, email, phone number, which we will not transmit them in anyone third.
ONLINE BOOKING SYSTEM
When you make a reservation, you will be asked to complete online booking form providing: your first name, last name, business or private email, phone number, address, zip code, city, country and reservation preferences. These information are essential to book and complete your reservation (including the sending of a confirmation email of the booking to you). These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions and bookings with you.
OFFLINE CREDIT CARD DATA
We collect credit card data (cardholder name, card number, expiration date and cvc) when you choose to complete your booking with “Offline Credit Card” payment method. That information are encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. Your credit card is only used for the specific transaction you have requested and its details are stored along with the credit card owner details up to the end of your booking. The details regarding your credit card will be deleted after the end of your accommodation and since you have paid all the amount of your bills you had to our hotel and up to 3 months after your departure.
IP ADDRESSES
The IP address through which the PC has access to the Internet and then to the website is used solely for gathering statistics.ANONYMOUS DATA / "COOKIE" TECHNOLOGY
To make this site work properly, we sometimes place small data files called cookies on your device. Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalized experience. These preferences are stored in a file on your computer's hard disk drive. For example, a cookie would contain your preferred country of residence so we do not have to ask you this question each time you visit.
Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.
We also use analytical cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us improve the way our website works, for example by making sure users find what they need easily.
The visitor / user of this website may adjust his schedule for navigation and web browsing (web browser) so that either warns him to use "cookies" on certain services or to refuse to accept the use of "cookies "in any case. If the visitor / user of the services and pages do not wish to use "cookies" to identify himself may have limited access to some of the services, uses or functions provided by this website.
You can control and/or delete cookies as you wish - for details, see aboutcookies.org
The visitor / user of this website may adjust his schedule for navigation and web browsing (web browser) so that either warns him to use "cookies" on certain services or to refuse to accept the use of "cookies "in any case. If the visitor / user of the services and pages do not wish to use "cookies" to identify himself may have limited access to some of the services, uses or functions provided by this website.
You can control and/or delete cookies as you wish - for details, see aboutcookies.org
EXTERNAL LINKS TO OTHER SITES
Our website includes external links to other websites, which are not controlled by us but by third parties (natural or legal persons). Under no circumstances is our website responsible for the privacy policy that these websites follow. We encourage you to review and understand their privacy practices before providing them with personal information.
PROTECTION OF PERSONAL DATA
Our website is hosted on one of Europe's most famous and secure data center, it is in a dedicated environment that means it does not share the same resources with malicious and fraud websites. Although we take all reasonable steps to protect your personal data, we can not guarantee the security of personal data disclosed over the Internet. You accept the inherent consequences for the security of transactions executed over the internet and we are not responsible for any breach of security unless we act in negligence and only to the extent specified in these terms and conditions of use of the website.
ENCRYPTION
From the very beginning until the completion of your on-line session, all your personal information is encrypted under the 256-bit (Secure Sockets Layer - SSL) encryption protocol. Every time you send information towards the system, your browser first encrypts the information using the 256 bits key and then sends the information to the system. The system decodes the information using the same key (which is predetermined at the start of your connection to the service) and then goes on to process the information. The system sends you information using the same encryption procedure.
CHILDREN & PERSONAL DATA
To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 16 should not provide any Data. We will not knowingly collect, use, or disclose Data from a minor under the age of 16, without obtaining prior consent from a person with parental responsibility (parent, guardian). We ask that parents supervise their children while online.
DISCLOSING YOUR INFORMATION
We treat all personal information as confidential and we will never sell, rent, share or otherwise distribute or make available your data to third parties (natural-legal entities) with the exception of the relevant provisions of the law that concern forwarding information to the relevant authorities.
RETENTION OF YOUR PERSONAL INFORMATION
There is no specific timeout in which data is 'mature' or ceases to exist, and can be only manually deleted.
RIGHT TO ACCESS DATA
You have the right to access and update your Data or to require their deletion.
If you want to access, change or even delete your details, please contact us at the emails listed below and we will take immediate action.
If you want to access, change or even delete your details, please contact us at the emails listed below and we will take immediate action.
CONTACT
If you have any questions about our privacy policy please contact us at the address shown on our website.
Lighthouse Villas Kefalonia
Argostoli 28100 Kefalonia
Tel: 0030 6959061570
Email.1: info@lighthousevillaskefalonia.com
Argostoli 28100 Kefalonia
Tel: 0030 6959061570
Email.1: info@lighthousevillaskefalonia.com
Email.2: lighthousevillaskefalonia@gmail.com
CHANGES OF PRIVACY POLICY
We reserve the right to modify our Privacy Policy at any time and in any manner. When we post changes to this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy and we encourage you to regularly check this Privacy Policy for changes.
